You do not need to know whether the problem is marketing, SEO, the website, advertising, analytics or what happens after an enquiry.
Send the website and briefly explain what feels unclear, weak or not working well enough. I will review the context and determine whether Digital Clarity Diagnostic appears to be an appropriate next step.
The first request is only a fit review. It is not a purchase, does not automatically start paid work and does not include a free full diagnostic.
At this stage, I mainly need the website and enough context to understand the business situation.
You can describe symptoms rather than causes: weak enquiries, traffic that does not convert, confusing pages, mobile problems, forms that may fail, unclear advertising results, missing data or potential customers who disappear after contact.
You do not need to diagnose the real cause yourself.
The initial request does not require administrator access, billing access, payment information, private customer data or passwords.
If analytics, Search Console, advertising data or another system becomes relevant later, access is discussed separately.
Read-only or viewer access is preferred whenever practical.
The request is reviewed first. If the service appears appropriate, I confirm the next step in writing.
You send the website and describe what currently feels unclear or underperforming.
I review the public context and determine whether the diagnostic appears appropriate.
If there is a fit, scope, price, timeline and required information are confirmed in writing before payment.
This applies to the standard scope confirmed in writing before payment.
Large, complex or multilingual projects may require a different scope, timeline and price.
You do not need a technical explanation. Give enough information to understand what the business does, what you want a potential customer to do and what currently seems weak, unclear or inconsistent.
Submitting the form does not automatically begin the paid diagnostic. The request is reviewed first to make sure Digital Clarity Diagnostic is appropriate for your situation.
I review the public website, the business context and the situation you described.
The purpose is to understand whether the uncertainty may involve marketing, SEO, the website, advertising, analytics, functionality or another part of the customer journey.
If Digital Clarity Diagnostic appears appropriate, I confirm the proposed scope, price, timeline and information required to begin.
The scope is based on the actual business and the questions that need to be answered.
Paid diagnostic work begins only after the scope, price and timeline have been confirmed in writing and payment has been completed.
You then provide the written intake information required to begin. If access is useful, read-only or viewer access is preferred.
Once payment and the information required to begin have been received, I analyse the agreed areas, connect the available evidence and prepare the final written clarity document.
You answer the required business questions and provide the context needed for the agreed scope.
I examine the relevant areas and separate confirmed findings, hypotheses and unavailable information.
You receive the findings, recommendations, three main priorities, what does not need attention now and a 30 / 60 / 90-day action plan.
The final document connects the relevant parts of the digital system and customer journey so you can make the next decision with a clearer picture.